Job: Technical Account Manager

Title Technical Account Manager
Categories Technical & Quality
Salary £40,000 pa
Location Wisbech
Job Information
A leading food producer is offering an excellent opportunity for an experienced quality professional.
This role will be the key technical contact forming the link between the Company and the customer. You must be able to represent the Company in a professional manner with external and internal customers to develop and improve existing and new relationships with both customers and auditors, while being a key part of the team to improve the site standards.
The Role
  • Deliver and communicate information regarding complaints, food safety, technical standards, etc to the Technical and Site teams to ensure that the Technical and Site teams are aware of Technical performance, projects and improvements required.
  • Monitor and disseminate complaints data to identify any trends and possible problems to reduce the number of complaints. Ensuring that all customer requirements communicated with the site and projects delivered on a time.
  • Be part of the Site team to ensure technical and food safety compliance. To manage and improve Site monitoring and auditing systems in place to demonstrate due diligence, best practice and full compliance with legal specifications.
  • Completing retailer online specifications for amended / new products. Experience in using the systems desired.
  • Completing product checks – quality, safety, nutritional, labelling etc
  • Answering retailer queries through their online systems (improvement plans, technical updates etc.)
  • To carry out trend analysis on all data received from internal and external sources, ensuring the information is used to drive continuous improvement
  • Raising and investigation of non-conformances by customers.
  • To be actively involved with all external and internal audits while ensuring all audit non-conformances closed out in a timely manner.
  • Trending complaints to establish if any patterns and working with site management to resolve them. Liaising with customer and suppliers to ensure swift resolution of issues.
  • To be actively involved in the New Product Development
  • Be accountable and responsible for developing, implementing and monitoring of an effective Quality Management system including the HACCP, Crisis management and other technical and quality systems.

  • Excellent communication skills both written and verbal.
  • Degree in food science or Similar.
  • Good understanding of Food Safety and HACCP.
  • HACCP level 3 or 4 qualified.
  • Experience in dealing with retail customers.
  • Team player with a can do attitude.
  • Understanding of good manufacturing practice.
  • A thorough understanding of Quality Control principles.
  • Experience of working in a fast-paced environment.
  • Computer literate (MS word, excel, Outlook ect.)
  • Excellent attention to detail.

If you feel you have the right skills for the job, please forward your current CV at your earliest convenience.

Due to the high levels of interest we receive for our roles, we cannot always respond to each application. Therefore if you do not hear back from us within 7 days, you have not been shortlisted for this role.

Search International Ltd are specialist recruiters within the Food, Drink and FMCG Sector. 

We specialise in Permanent and Interim Recruitment for the following core disciplines – Technical & Quality- Research & Development – Production & Operations – Engineering- Supply Chain- Sales & Marketing – Human Resources – Finance – Graduates – Transport & Logistics

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